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Swiftmark Software Solutions
P.O Box 51
NY, 10520
United States
Fax No(s) :- (1)-914-931-4085
                   :- (1)-914-944-4991

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Company Return Policy

Return Policy

All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return.

Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. Provided you have contacted the product manufacturer and been issued a defective confirmation code. (Manufacturer phone numbers can be found on your invoice or on the website). Swiftmark Software  shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.

Help Us Process Your Return Quickly And Efficiently!


Manufacturer Restrictions

Some manufacturers have implemented returns restrictions that prevent Swiftmark Software  from being able to accept returns or offer exchanges, replacements or credits on their prod-ucts. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to Swiftmark Software  FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 30 days of ownership, must be handled directly with the product manufacturer. Swiftmark Software  cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker. Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by Swiftmark Software  to product manufacturer may, at Swiftmark Software ’s sole discretion, be accepted for return. ALL NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE and such returns will be for store credit or refund at Swiftmark Software ’s sole discretion within 30 days of original invoice date.

Software And Consumables


Check Your Return

ALL products being returned must be 100% complete and must be packaged in ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event ANY item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Swiftmark Software ’s return policy will NOT BE HONORED in the event that a return shipment is received by us improperly packaged, altered or physically damaged. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

bulletProducts which are improperly packaged
bulletProducts returned to Swiftmark Software  in non-qualified shipping container
bulletPackages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
bulletProducts with any standard certification labels removed (UL listing, capacity, brand name)
bulletProducts or packages with barcode label removed
bulletProducts with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Swiftmark Software  maintains serial number tracking)
bulletDAMAGE: Cracked components or damage to any circuit boards
bulletDAMAGE: Any dents, scratches, defacement or abuse of base casting
bulletDAMAGE: Torn or punctured tape seals
bulletDAMAGE: Loose, damaged or removed screws/fasteners
bulletProduct Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return

Contact Product Manufacturer

ALL defective returns must be accompanied by a manufacturers defective confirmation code. Contact the manufacturer (manufacturer phone numbers are available at website, on the front of your invoice or in the product’s instructional information); upon diagnosis of the defect the manufacturer will issue a defective confirmation code. You will need to give this code to the Swiftmark Software  representative during Step Three.

Call for a Return Authorization (RA) Number: 914-944-4991

Returns will not be accepted at our warehouse without a valid Return Authorization (RA) number. RA numbers will expire after 14 days. Any return we receive without an RA number will be documented and returned to you.

Ship And Insure Your Return

We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you.


This Checklist Must Be Completed, Signed And Included With Your Returned Merchandise.

IMPORTANT:Please return this sheet with your returned merchandise. You will need Adobe Acrobat Reader to view the page.

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